Shipping policy
At ROAM, we’re committed to delivering your order as quickly and smoothly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. During high-demand periods or holidays, processing times may be slightly longer.
Once your order has been shipped, you’ll receive a confirmation email with tracking information.
Estimated Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
- United States: 7–15 business days
- Canada & Europe: 7–18 business days
- Australia & New Zealand: 7–18 business days
- Other International Locations: 10–20 business days
Please note that delivery times are estimates and may occasionally be affected by customs, weather conditions, carrier delays, or seasonal demand.
Tracking Your Order
As soon as your order ships, you’ll receive tracking details by email so you can monitor your package every step of the way.
If you have any questions about your shipment, feel free to contact us at support@roameasier.com.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions on qualifying orders.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. ROAM is not responsible for packages delayed or lost due to incorrect shipping information provided at checkout.
If you notice an error in your shipping details, contact us as soon as possible at support@roameasier.com and we’ll do our best to assist before the order ships.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us and our support team will work with the shipping carrier to help resolve the issue as quickly as possible.
Your satisfaction is important to us, and we’re always happy to help.