Refund policy
Return & Refund Policy
Last updated: August 8, 2026
Thank you for shopping with ROAM. We want you to be completely satisfied with your purchase. If you experience any issues with your order, please review our policy below.
Returns
We accept returns within 30 days of delivery for items that are defective or damaged upon arrival.
To be eligible for a return, your item must:
- Have a manufacturing defect or damage caused during shipping
- Be unused and in its original packaging
- Be accompanied by proof of purchase
We do not accept returns for items that are not defective (change of mind, incorrect size selection, etc.).
How to Request a Return
To initiate a return, please contact us at support@roameasier.com with:
- Your order number
- A description of the defect or damage
- Photos clearly showing the issue
Our team will review your request within 2–3 business days and provide return instructions if approved.
Please note: Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items without manufacturing defects
- Items returned after 30 days of delivery
- Items not in their original condition
Contact Us
If you have any questions about our return and refund policy, please contact us at: 📧 support@roameasier.com