Returns & Refunds
Returns & Refunds
30-Day Return Policy
We want you to feel confident shopping with ROAM. We accept eligible returns within 30 days of delivery.
Return Eligibility
To be eligible for a return, your item must be:
- Unused, unworn, and in its original condition
- Returned with all original tags and packaging
- Free from signs of wear, washing, stains, odors, or damage
Intimates & Personal Items
For hygiene reasons, certain intimate or personal-use items may only be returned if they are unworn, unused, and in their original unopened packaging, unless the item arrived damaged, defective, or incorrect.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@roameasier.com with your order number and photos of the item.
We'll review the issue and work to make it right.
How to Start a Return
Please contact support@roameasier.com before sending any item back.
Include your order number and reason for the return. Our support team will provide return instructions once your request has been reviewed.
Items returned without prior authorization may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Refunds
Once your return is received and inspected, we'll notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible. Once an order has entered processing or has shipped, we may not be able to modify or cancel it.
Questions?
For any return or refund questions, contact us at support@roameasier.com.